Refund Policy

We want you to be happy with AHost. This policy explains when a payment can be refunded and how. It applies alongside our Terms of Service.

Summary

Domains

Domain registrations, renewals, transfers and redemption restores are submitted to the registry immediately and the registry charges us at that point, so they cannot be cancelled or refunded once processed.

If a registration or transfer fails — for example, because someone registered the same name seconds before us, or the transfer is rejected by the losing registrar — the full amount you paid is credited back to your wallet automatically and you are notified.

SSL certificates

You can cancel an SSL order for a full refund until the certificate is issued by the certificate authority. Once issued, a certificate cannot be refunded.

Hosting, VPS and business email

• New services: if you are not satisfied, request a refund within 7 days of your first purchase of that service and we will refund the amount paid for it.
• Renewals and upgrades: renewal payments and plan upgrades are not refundable.
• Free domains or add-ons included with a hosting plan: if you cancel within the refund window, the cost of any free domain that was registered is deducted from the refund, because domain registrations are non-refundable.
• Accounts suspended or terminated for breaking the Acceptable Use Policy are not eligible for a refund.

Wallet top-ups

Unused wallet balance that you added yourself can be refunded on request to the original payment method, less any payment gateway fees charged to us. Credit from refunds, failed orders and promotions can be used for AHost services but cannot be withdrawn as cash, except where the law requires it.

Refer & earn

If an order that earned a referral reward is refunded, the related rewards are cancelled. A partly refunded order reduces the reward proportionally. Rewards already credited may be deducted from your wallet if the order is refunded later.

How refunds are paid

Approved refunds are paid either as wallet credit (instant) or to the original payment method at our discretion. Bank and card refunds usually reach you within 5–10 business days after we process them, depending on your bank.

The GST charged on a refunded order is reversed through a credit note.

How to request a refund

Open a ticket from your dashboard or email support@ahost.in with your order number and the reason for the request. We reply within two business days.